The NAPA Helpline Service

The NAPA Helpline service is a FREE confidential phone line and email service for anyone with a question or concern relating to activity and engagement.

Are you an Activity Professional, Care Worker or Family carer who would welcome the opportunity to talk through your ideas and challenges with an expert in the field?

Our friendly Helpline Team have years of experience and have all worked in care homes and provided activities. They appreciate the circumstances in which you are working and can offer a listening ear, information and support. You can call us free on 0800 1585503 or email

Our opening hours:  Monday-Thursday 9.30-5.00 Friday – 9.30-12.00

We aim to respond to emails and voicemails within 24 hours. Calls and emails received after 12 on a Friday will be responded to on Monday morning.


Calls and emails are confidential. We ask that you give us as much information about your question or concern as you are comfortable with. The more you share, the more we can help. We will not share information you share with us with third parties except in specific situations where we are required by law, or if there is a potential risk of harm to you or to the person or people you support or others. If you have called us when we were on another call and have left us a message with your phone number, we will call you back. We will never say why we are calling just that we are calling from NAPA. If you would rather we didn’t leave a message then just let us know at the end of your call or email. For further information contact us and we will send you a copy of our confidentiality and privacy policies:

Who Should Get in Touch?

The people we hear from most often are Activity Providers, Care staff and family carers. However, we are available to provide information and advice related to activity and engagement to anyone who needs one to one support and practical ideas.

Get Involved

If you would like to help NAPA to raise essential funds for the Activity Support Service, please contact for a NAPA Fundraising Pack.

If you would like to make a small donation you can do so on our donate page or by text.

Keep in Touch

We would love to hear how the Activity Support Service has helped you. Your story can really help us to help others. If you would like to share your experience, please contact All experiences shared can be anonymised and will be used for fundraising purposes only.

"Thank you for listening, I can’t believe how much support there is available, I am so pleased I called, I feel so much better – thank you." Activity Provider

NAPA is a Member of the Helplines Partnership.

Helplines Partnership is the membership body for organisations that provide information, support or advice via phone, email, text or online. They have approximately 350 members in the UK and internationally varying from large national charities to smaller local and specialist charities as well as some businesses. They have been committed to supporting organisations that provide non-face-to-face advice, support and information to improve general wellbeing for over 20 years and champion the interests of their members and help them to build sustainability and deliver the best service they can for their users.

The NAPA Helpline cannot advise on or offer mental health support. 

If you are concerned about your health or the health of a friend or family member, you may find the following information useful. 

If you need immediate help:

In an emergency:

  • Call 999 or go to your local A&E department

If you are in crisis and need to speak to someone:

  • Call NHS 111 (for when you need help but are not in immediate danger)
  • Contact your GP and ask for an emergency appointment
  • Contact the Samaritans 
  • Use the ‘Shout’ crisis text line – text SHOUT to 85258
  • NAPA are members of the Helplines Partnership who hold a database of helplines offering support